Do patients with communication difficulties have problems with the Otolaryngology ward round?

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Introduction: The central focus of the ward round (WR) should be the patient. Given the nature of Ears, Nose and Throat (ENT) disorders, it was postulated that ENT patients would be particularly unsatisfied with the WR.

Design: Patients completed an adapted questionnaire following each round.

Results: 51% of patients were male. 56% were admitted with head and neck (HN) pathology, 25% with otology and 19% with rhinology.
Overall the results were positive with most patients satisfied. Otology patients however scored markedly lower on statements relating to hearing. HN patients were also dissatisfied regarding self-expression statements.

Conclusion: Specialities where communication is compromised, may pose a significant barrier to patient interaction and satisfaction. Such patients should be identified and obstructions remedied.

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Read 8463 times Last modified on Thursday, 14 May 2020 13:26

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