A multidisciplinary Tracheostomy Management Service (TMS) was implemented at the Royal Brisbane and Women’s Hospital (RBWH) as an Intensive Care Outreach Service to provide expert consultation to support wards managing patients with a tracheostomy. Consumers and clinicians were identified as key stakeholders from the outset to inform service implementation and development of procedural resources and educational frameworks. The aim was to partner with consumers and clinicians to better understand their concerns and improve the journey for the patient with a tracheostomy in the RBWH.